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Growth Strategy

Writing Business Cases That Get Approved

December 2024 • 10 min read

Most people think business cases are about raising capital. They're not. The real magic of a business case is that it forces clarity—proving whether an idea actually works before you commit resources to it.

Having written hundreds of business cases across industries, I've learned that the ones that get approved share common characteristics. More importantly, I've seen how business cases transform fuzzy ideas into focused operations, regardless of whether external funding is involved.

Beyond Capital Raising: What Business Cases Actually Do

Capital raising is one use of a business case—but it's not the primary one. A business case exists for one fundamental reason: to enable a high-quality decision about a specific course of action.

💡

Prove Concept

Test whether an idea is viable before committing significant resources

🎯

Focus Operations

Align teams around clear objectives, metrics, and milestones

Enable Decisions

Provide evidence for go/no-go decisions with transparent logic

The business case is an argumentative document. It makes a recommendation and defends it with transparent logic and evidence. Unlike lengthy reports that describe everything, a business case cuts to the question: should we do this?

The Many Uses of Business Cases

Business case applications have moved well beyond the classical focus on capital projects. Modern organisations use them across virtually every decision-making domain:

📈 Investment Decisions
💼 Vendor Selection
🚀 Product Launch
👥 Partnership Negotiation
Process Change
💰 Budget Approval
🛠 Technology Selection
📦 Asset Acquisition

The Magic Sauce: What Makes Business Cases Work

After writing hundreds of business cases, patterns emerge. The ones that succeed—whether seeking board approval, securing funding, or just getting team buy-in—share these characteristics:

The Five Pillars of Effective Business Cases

1
Clear Problem

Define what you're solving and why it matters now

2
Viable Alternatives

Compare credible options including "do nothing"

3
Honest Numbers

Quantify benefits and costs with defensible assumptions

4
Risk Transparency

Acknowledge what could go wrong and how you'll respond

5
Clear Ask

State exactly what decision you need and from whom

1. Clear Problem Definition

Every failed business case I've seen starts with a weak problem statement. "We should modernise our systems" isn't a problem—it's a solution looking for justification.

Strong problem statements answer three questions:

  • What's happening? — Current state with evidence
  • Why does it matter? — Quantified impact on the business
  • Why now? — Cost of delay or window of opportunity

Example of Strong vs Weak Problem Statements

Weak: "Our customer service needs improvement."
Strong: "Customer complaints increased 40% in Q3, with average resolution time now 72 hours versus our SLA of 24 hours. Each day of delay costs $2,400 in customer churn based on our retention analysis. Competitor X launched 24/7 support last month, accelerating customer migration."

2. Genuine Alternatives Analysis

Decision-makers don't trust cases that present only one option. They know you've already decided and are seeking validation. Credible business cases analyse 3-4 genuine alternatives:

Option Description Why Include It
Do Nothing Continue current state Establishes the cost of inaction—often higher than people assume
Minimum Viable Smallest change that addresses core problem Tests whether a lighter intervention could work
Recommended Your proposed solution The option you believe offers the best value
Comprehensive Full-featured solution Shows you've considered going bigger and why it's not optimal

The "do nothing" option is particularly important. Quantifying the cost of inaction often makes the strongest case for action.

3. Honest Financial Analysis

The numbers are where most business cases fail. Not because the maths is wrong, but because the assumptions are hidden, optimistic, or indefensible.

65%
of business cases fail to meet projected returns, usually because benefit assumptions were unrealistic

The Three Financial Metrics That Matter

NPV

Net Present Value

Future Cash Flows Ă· (1+r)^n

Discounts future cash flows to present value. Positive NPV = project adds value.

Best for: Comparing projects with different timelines and cash flow patterns

ROI

Return on Investment

(Gain - Cost) Ă· Cost Ă— 100

Simple percentage return. Easy to understand and communicate to stakeholders.

Best for: Quick comparisons and communicating value to non-financial audiences

Payback

Payback Period

Initial Investment Ă· Annual Cash Flow

How long until the investment pays for itself. Shorter is less risky.

Best for: Risk-averse environments and cash-constrained businesses

Use all three metrics. Each tells a different story. A project might have excellent NPV but a 5-year payback—which matters if cash is tight. Another might show strong ROI but rely on benefits that only materialise in year 4.

The Assumptions Trap

Every financial projection is only as good as its assumptions. List them explicitly. "Revenue growth of 15% assumes we retain current sales team and market conditions remain stable." Decision-makers will challenge assumptions—better they see you've already thought about them.

4. Scenario Analysis

Single-point estimates are fiction. The future has a range of outcomes, and your business case should reflect that. Present three scenarios:

NPV by Scenario (Example: New Product Launch)

Pessimistic
$120K
Base Case
$340K
Optimistic
$580K

Notice that even the pessimistic scenario shows positive NPV. This tells decision-makers the project is robust—it works even if things don't go perfectly. That's often more compelling than optimistic projections.

  • Pessimistic: What if key assumptions underperform by 20-30%?
  • Base Case: Your most likely outcome based on reasonable assumptions
  • Optimistic: What if key assumptions exceed expectations?

5. The Go/No-Go Framework

A business case culminates in a decision. Make it easy for decision-makers by structuring your recommendation clearly:

Decision Framework

Business Case Presented

Problem, options, financials, risks

Decision Required

Approve / Reject / Request More Info

Go
Proceed

Release funding, assign resources

No-Go
Decline

Document reasons, revisit triggers

Even a "no-go" decision is valuable. It prevents wasted resources and documents the rationale. The best business cases include conditions for revisiting the decision: "If market share drops below 25% or competitor launches equivalent product, revisit this case."

Business Cases for Internal Operations

Not every business case seeks external approval. Some of the most valuable cases are internal—forcing teams to articulate why a project matters and how success will be measured.

Focusing Operations

A business case becomes an operational blueprint. When teams know the expected outcomes and how they'll be measured, priorities clarify. The "nice to have" features get deprioritised in favour of the metrics that matter.

Operational Elements to Include

  • Success Metrics: Specific, measurable KPIs tied to the business case benefits
  • Milestones: Key checkpoints with defined deliverables
  • Resource Allocation: Who's responsible for what, and what other work stops
  • Decision Points: When will you assess progress and potentially pivot?
  • Benefit Realisation: How and when benefits will be tracked post-implementation

Proving Concept Before Scaling

One of the most valuable uses of a business case is testing ideas at small scale before committing major resources. This is where I've written hundreds of cases—proving whether a concept works before the organisation bets big.

The proof-of-concept business case asks different questions:

  • What's the minimum viable test of this idea?
  • What would prove the concept works (or doesn't)?
  • What investment is required just to learn whether this is viable?
  • What conditions trigger scaling up or abandoning the approach?

The Learning Business Case

Sometimes the goal isn't immediate ROI—it's learning. "Invest $50K to run a 90-day pilot. If customer acquisition cost comes in below $80, proceed to full rollout. If above $120, abandon. Between $80-120, optimise and extend pilot." This frames failure as valuable information, not waste.

Common Mistakes That Kill Business Cases

After reviewing hundreds of business cases, these are the patterns that consistently lead to rejection:

Mistake Why It Fails What to Do Instead
Solution looking for a problem Decision-makers sense you've already decided Start with the problem and let the solution emerge from analysis
Hidden assumptions Undermines credibility when discovered List all assumptions explicitly with sources
Hockey-stick projections Benefits that magically accelerate in year 3+ aren't believable Front-load realistic benefits; discount distant projections
Ignoring "do nothing" Misses the most compelling argument—cost of inaction Quantify what happens if you don't act
No risk discussion Looks naive or evasive Address risks head-on with mitigation strategies
Unclear ask Decision-makers don't know what you need End with specific request: approval, funding amount, resources needed

The Bottom Line

A business case is not a document—it's a decision-making tool. The best business cases don't just seek approval; they create clarity about what matters, why it matters, and how you'll know if you've succeeded.

Whether you're seeking board approval for a major investment, proving a concept before scaling, or simply aligning your team around clear objectives, the discipline of building a business case forces the right questions.

3x
Projects with formal business cases are three times more likely to meet their stated objectives

The magic sauce isn't complexity—it's honesty. Honest problem definition, honest alternatives analysis, honest numbers with explicit assumptions, and honest risk assessment. Decision-makers can smell spin. Give them the truth, structured clearly, and let them decide.

Need Help Building Your Business Case?

We've written hundreds of business cases across industries. Whether you need help proving a concept, securing board approval, or just thinking through the decision framework, we can help.

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